You already know that establishing a pharmacy loyalty program is an effective way to attract customers. You might not know they also encourage additional spending in order to take advantage of the program. In fact, according to a study by Accenture Interactive last year, customer loyalty program members were responsible for 12 to 18 percent more [...]
Pharmacies have to be careful about compliance, or they could be charged with and even convicted of fraud related to Medicare or another government program. Fraud can occur at every level of a pharmacy; even pharmacy employees can commit fraud. Because of this, it's important to implement an effective pharmacy compliance program. There are two [...]
Wait times are a major concern for medical facilities and pharmacies alike. People who need treatment don't like waiting, after all, and it's in the pharmacy's best interest to improve the customer experience. Here are some of the latest tips for cutting wait time and ensuring customers are able to receive their prescriptions faster. Standardized [...]
The over-prescription of painkillers has drastically increased opiod abuse throughout the country. Described as an epidemic, this has mobilized the medical community and government agencies to take action. The CDC provides resources for states to set up preventative programs designed to improve prescribing standards, control the market and protect high-risk patients. They encourage each state [...]
Spreading the word of a new medication is more than advertising in television ads and magazine spots. It often begins with the doctor's office and other medical professionals, because those in the medical community need to understand how a medication works. If they only have experience prescribing a certain kind of medication, they are not [...]
Co-pay coupons are designed to help reduce the cost of medication to patients. Insurance companies do not always cover certain forms of medication in full. When a patient saves money on medication, they are more likely to refill their prescription instead of going without. In order to maximize the use of co-pay coupons, it is [...]
The specialty pharmacy network is a growing division within the pharmaceutical industry. Medications available there are typically injected or infused and are used to treat more complex medical conditions. For some of these drugs, prescriptions can only be filled at a retail specialty pharmacy and not the standard corner drug store. Direct With Insurance Providers [...]
Electronic Claims Processing makes it easier to issue claims to insurance providers. This speeds up the time it takes for the insurer to receive the bill and issue payments, and helps patients resolve balances quickly. In order to untangle potential issues with the electronic claims process, follow through with some basic housekeeping steps. Coding and [...]
The concept of using technology to improve healthcare is nothing new. By conducting research on how technology can best be used to benefit the healthcare industry, the NCPDP is working to make the industry more effective and ensuring everyone gets the healthcare they need. Some of the pharmaceutical case studies that have already been performed [...]
1. Salesforce.com The company has continued strengthening its core SFA and CRM software growth and offers complimentary social CRM tools with an online ecosystem of integrated third party solutions. 2. Pipedrive Offers a quick way to track deals and activities with a simple and intuitive interface. It has a helpful guidance system with an easy [...]